The U.S. Army apologized Wednesday for sending 7,000 letters to family members of soldiers killed in Iraq and Afghanistan -- and addressing the letters to "John Doe."Army Chief of Staff Gen. George W. Casey Jr. is sending a personal letter of apology to all the families who received the letters.
The 7,000 original letters were sent late last month by a contractor to inform survivors about private organizations that offer gifts, programs and other assistance to families of soldiers who were killed in the War on Terror.
Army spokesman Paul Boyce blamed the mistake on a faulty "mail merge" function within a high-speed printer the Army uses to send out mass mailings.
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